1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Food Twist Stores Limited website (“Website”) and the services offered thereon, including online grocery shopping and delivery (“Services”). By accessing or using the Website or Services, you agree to be bound by these Terms.

2. User Accounts

You may be required to create an account to access certain features of the Services. You are responsible for maintaining the confidentiality of your account information, including your login credentials. You are also fully responsible for all activities that occur under your account.

3. Orders and Payment

  • You can place orders for groceries through the Website. We will use commercially reasonable efforts to fulfill your orders accurately and on time.
  • All prices listed on the Website are subject to change and may not reflect in-store prices. We will notify you of any price discrepancies before processing your order.
  • You agree to pay for your order at the time of checkout. We accept various payment methods, which may be subject to change.
  • We reserve the right to cancel or refuse an order at any time for any reason.

4. Delivery

  • We offer delivery services within a designated area. Delivery fees may apply and will be displayed at checkout.
  • Delivery times are estimates and may vary depending on factors such as order volume and weather conditions.
  • You are responsible for ensuring someone is available to receive your order at the designated delivery time. We are not liable for any spoilage or loss of products due to unattended deliveries.

5. Product Availability and Substitutions

We strive to maintain a wide selection of products; however, we may occasionally be out of stock of certain items. In such cases, we may substitute a similar product of equal or greater value unless you instruct us otherwise during checkout.

6. Risk of Loss

The risk of loss for the products passes to you upon delivery.

7. Warranties and Disclaimers

WE PROVIDE THE WEBSITE AND SERVICES “AS IS” AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

8. Limitation of Liability

WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR SERVICES.

9. User Content

You may be able to submit reviews, comments, and other content (“User Content”) to the Website. You retain all ownership rights to your User Content, but you grant us a non-exclusive, royalty-free, worldwide license to use, modify, publish, and translate such User Content.

10. Termination

We may terminate your access to the Website or Services for any reason, at any time, and without notice.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms will be settled by arbitration in the U.K.

12. Entire Agreement

These Terms constitute the entire agreement between you and us regarding your use of the Website and Services.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

14. Updates to Terms

We may update these Terms from time to time. We will post any changes on the Website. You are responsible for checking the Terms periodically for updates.

15. Contact Us

If you have any questions about these Terms, please contact us at [email protected].